Frequently Asked Questions (FAQ) for Parents
The mock exam helps children experience a real exam environment, practice under timed conditions, and understand their strengths and areas for improvement.
No. Question papers are not shared to maintain fairness and protect exam integrity. Parents receive results and feedback only.
Results and feedback are shared after the session, following our standard process. They are usually sent within approximately 10 days.
No. Parents are not allowed inside the exam room.
This helps children stay focused and reduces distractions
• Pencils • Eraser • Sharpener • Water bottle (optional) All other materials will be provided.
Late entry may not be allowed as it disrupts the exam environment.
Please arrive at least 10 minutes early.
Children can use the toilet if needed, but they must do so quietly and responsibly. We encourage them to go before the exam starts.
Yes, based on our Refund & Cancellation Policy:
- 1 month before: Full refund
- Up to 10 days before: 50% refund
- Within 10 days: No refund
No. We do not compare children. While a ranking is provided as part of the score report, it is only to show where your child stands within the group. All feedback is personalized and focuses on your child’s individual progress and next steps — never on comparisons with other students.
No. Only the child attending the exam should enter the hall area.
This helps maintain a calm environment.
This is normal. Our team supports children gently and encourages them to stay calm and do their best.
We request parents to keep the performance report private and for personal use only.
Please contact us in advance so we can understand their needs and advise accordingly.
Session timings vary depending on the paper, and full details will be shared in the booking confirmation. Each session typically lasts approximately 2.5 hours, including break time.
You can email us at mailus.mindworks@gmail.com for any questions.